We recently caught up with the Shavlik technical sales team to learn more about its role in helping customers make better connections with the Shavlik products and services they are considering or are already using every day. The team, which includes John Rush, Clifton Slater, Ryan Worlten, and Guido Adriaansens, has the customer covered no matter where they are in the world. As you will see, this is a unique gathering of talent. The team even includes a former customer that believed so strongly in Shavlik that they came on board!
Q: Can you tell us more about how you help customers learn about Shavlik?
A: Sure, through our sales team we help customers connect with any learning they might need to help them make a decision about purchasing a product or even brushing up on things they may need to know to help them get the most out of Shavlik products.
Q: Do customers call you or are they put in touch with you?
A: We generally support the sales team. The sales team has a pretty good pulse on our customers. Our sales representatives talk to the customer and find out more about their pain points and what they need to learn. From that initial information we consult both sales team and the customer to recommend the best learning tools to address the issue.
Q: What types of tools do you have at your disposal?
A: The learning opportunities we help build for the client include just about anything the customer could need to help inform them in the sales decision. We walk customers through demonstrations, provide on-site demos, lunch and learn sessions, meet and greets, webinars and online product demos.
Q: What have you learned from your vantage point?
A: We have learned that patch is still puzzling for customers and this is really not a surprise. They are reading about security catastrophes every day and their organizations are working hard to put the right processes in place. They are being asked to do more with less and they face a multitude of moving parts like people leaving, changes within their organizations and a growing list of things to manage.
Q: Are there any common themes you are seeing?
A: We often see customers’ eyes opened to the seriousness of 3rd party patching threats and we are seeing a real growth in questions surrounding the patching of virtual machines.
Q: Any advice for customers?
A: Become a student of security. Don’t just leave it as a task to check off. Shavlik makes things easy so that you can keep up on the latest things you need to learn.
Q: Tell us a little about yourselves:
Meet Guido Adriaansens:
Guido Adriaansens, Systems Engineer
Guido is a Systems Engineer for Shavlik products covering EMEA and located in Amsterdam, The Netherlands but can regularly be found in our UK based office. Apart from his (obvious) interest in IT, Guido enjoys sailing, playing squash, and coaching his daughter’s field hockey team.
Meet Clifton Slater:
Clifton Slater, Sales Engineer
Clifton is a Sales Engineer for Shavlik, specializing in the Shavlik suite of products, located in central New Jersey. Clifton is an avid reader of Sci-Fi and Fantasy and a die-hard Pittsburgh Steelers fan, (originally hailing from Pittsburgh).
Meet Ryan Worlton:
Ryan Worlton, Sales Engineer
Ryan is a Sales Engineer for the Shavlik products, serving the Western region of the US. In his personal time, Ryan loves to be in the outdoors, this spring and summer he plans on spending about 30 days (and nights) in the Utah back country.
Meet John Rush:
John Rush, Systems Engineer
John is a Systems Engineer at Shavlik located in St. Paul, Minnesota. John participated in a webinar covering SCCM, see it here.