If you have not already heard, Shavlik has released a new version of IT.Shavlik that includes our latest engine
enhancements.   (For all you NetChk Protect users you are getting the new engine in NetChk Protect 7.8.)
This includes archive file support.  Along with support for more products we are finally going to wave
goodbye to painful support issues introduced by Apple installers back in Apple iTunes 9 and Apple QuickTime
7.6.4.  For more details on the issue you can read up on a previous post regarding the changes Apple made to
their installers.  I am going to walk you through the IT.Shavlik experience so you can see how easy it is to
patch your systems using a SaaS Patching Solution.  This example is going to specifically look at a broken install
of the latest iTunes 10.1.2.

If you have not already you can register to a IT.Shavlik account and receive FREE Unlimited Patch and Asset
Scanning!!

I have a system with iTunes 10.1.2 which was install using the /passive /quiet switches.  Not Add\Remove
Programs shows iTunes present, but you will see a later screenshot with more iTunes related services.

If I try to open iTunes or Quicktime in their current state I will get the dreaded AAS Error.  (If you have never seen it do a Google search and you will find many others who have.)

Let’s go and fix it right now using IT.Shavlik.

1 Login to IT.Shavlik and click on the FindIT button to discover machines.

2 Select your method for scanning machines. In my case I created a Machine Group which had the machine I had installed Apple on.

3 Once the scan completes you can select machines then on the right click FixIT (or click FixIT and select a machine group to deploy to in the FixIT Deployment window).

4 Note the iTunes and Quicktime patches.  Now these applications are both installed at the current versions on this machine, but since the AAS service is not present the Shavlik Engine knows it is a broken install and allows us to deploy the install once again.  Click on FixIT to deploy.

Patches will install.  May take a bit depending on how many you push.

5 Observe the Happy iTunes install on the target machine and sigh in relief that we will never have to worry about this issue again.  Apple Application Support and Apple Mobile Device Support are now both present and accounted for.  (Either service not being present would result in an inoperable iTunes)

Happy Patching Everyone!

Regards,

Chris Goettl
Product Owner
Shavlik Technologies