Fixing The Apple Application Support Error
***UPDATE: 2/18/2011***
If you have issues fixing Apple Application Support from this blog posting, please check out the latest IT.Shavlik offering that fixes the issue. You can read more about it in this blog posting.
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For those of you who have deployed Apple iTunes 9 or Apple QuickTime 7.6.4 and received the “Please Install Apple Application Support”, we have found a workaround that fixes this. Installing the Apple Application Support part of the product on affected machines will result in a working program. (AppleApplicationSupport.msi)
You can get the AppleApplicationSupport.msi by either:
a) Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi
-or-
b) Run the install application and leave the program idle at its menus. Navigate to your temporary director and look for a folder named IXPxxx.tmp (xxx is a random number). The MSI program will be located in that folder. Please note: You must leave the installer running. If you close the installer, it will delete the temporary directory.
Holding out hope that Apple addresses this issue is getting slim. Apple released iTunes version 9.0.1 yesterday. This version also fails for the same reason when using a silent deployment switch.
Oh, and we had a follow up conversation with Apple. They are now claiming that installing via a silent switch is not supported. It does, and it did.
At least they did not hang up on us this time.
109 Comments
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Sadly I tried this method and still have the same issue. Nothing seems to work so I have been unable to synce my phone in almost a month, which means no MMS upgrade. When I launch QT it gives me the apple Application support error, when launch itunes I get an error 7 please reinstall itunes. I hope others had sucess with your solution.
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Kris, I have also heard reports that people had to fully uninstall both QuickTime and iTunes to get it working once again. If you are not trying to deploy via command line with deployment switches (not double clicking the installer), I would send in a ticket to Apple. If you have their products like your iPhone, the support is free. You will just need your serial number. All you need to do is fill out this form and they will call you back: http://www.apple.com/support/expert/
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Thanks Jason, I have tried to completely uninstall both programs even using windows install cleaner. I don’t know how to do the command line thing, but I did talk to Apple already. The tech told me it might be my phone, which i knew it wasn’t. He tried the same uninstall stuff nad tried creating a new windows user to install the programs. Then he told me to go to the nearest apple store and have a tech run a check on my phone. Yes, I drove an hour to the nearest apple store and they told me if they plugged my phone in it would erase everything and that I needed to have my PC checked! LOL Square one, welcome me home! There is a microsoft tech, who helped me fix my windows update, that is looking into this also for me. I just want to sync my phone. oh well.
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We had this same issue – I was excited to see that their may be a fix when I hit this blog – sadly same issue – I called Apple and after being transferred to 3 different people and 35 minutes on the phone they said it’s a microsoft issue and they can’t help me. – determined to get my friends Itunes loaded on his Vista laptop – I trudged forward – the error I was getting was after it successfully downloaded – then I would hit to launch the .exe file and I would get permission questions from Microsoft – I would hit allow every time – but still no itunes and same error 9 times so I went into microsoft systems and turned off the firewall and the permissions that ask me if I wanted to download things – once I turned off all of that crap – it successfully loaded – I then went back and turned it all back on for him – he is happily loading music as we type.
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Unzipping the installer and calling the MSI worked for me. Thanks!
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I installed quicktime, but when I try to use it I get a message the Apple Application must be installed first. I don’t know what this means????? Please tell me what to do to be able to use quicktime. Thank you.
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For a single desktop, Apple suggests uninstalling QuickTime (iTunes) and reinstalling. When installing, manually double click the install.
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I have windows vista and I am trying to upgrade my current itunes for my new ipod touch, I downloaded the newest version, 9.0.2, and now I get the error message “Apple application support was not found. Please uninstall itunes then install itunes again error 2 ” I get this message every time I try to use itunes. What can I do to fix this problem without losing my music library?
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Excellent. After much gnashing of hair and pulling of teeth this msi extraction did the trick in 5 seconds. Thank you.
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i’m getting the apple applications support error message repeatly how do i fix this problem but in english novice computer person thank you
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The best suggestion is to uninstall the product that is presenting this error (iTunes, QuickTime or Safari) and re-installing it if this guide is not working or helping. This is what Apple suggests to their users.
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Most of this is gobbledygook to me; if i uninstall, will I lose everything in the library? er – how do I uninstall?? (d’oh… )
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You shouldn’t lose your library… But if you want to get help with this, I would suggest calling Apple support: http://www.apple.com/support/expert . There are help documents on the Apple support page that can assist you: http://www.apple.com/support/itunes/ . When I install or reinstall any product, I always make sure to back up my files. I would suggest the same if you give this a go on your own without Apple support.
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I have windows vista and I am trying to upgrade my current itunes for my new ipod touch, I downloaded the newest version, 9.0.2, and now I get the error message “Apple application support was not found. Please uninstall itunes then install itunes again error 2 ” I get this message every time I try to use itunes. I Have Already Called 1-800-MY-APPLE , They told me to install and uninstall iTunes but the same thing comes out . My ipod touch doesnt even let me go to my home screen because i havent synced it or reset it. My computer that is an HP Pavilion Slimline s3620f PC doesnt read my ipod touch .What can i do tho fix this problem ?
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Brigette,
Apple should be contacting you with a “follow-up” call for your support call. I would let them know this did not work and work with them on fixing the issue.
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Thank you a lot. The method a) worked on my computer. Unzipping with WinRaR and extracting the MSI is easier than second option, and it’s not so time-consuming.
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everytime i tried 2 download itunes for my ipod touch it always say apple application support failed uninstall and reinstall itunes
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i have tried to download itunes for my ipod touch and it keeps sayn apple application support failed then it said uninstall and reinstall itunes and i have tried that and thee other steps it says to but nothing seems to work we should I do
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If those steps do not work, I would call Apple Support. The support case should be free and they can walk you through fixing the issue:
http://www.apple.com/support/contact/
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Just wanted to thank you for helping me out on this. I didn’t really read what you said…and kept googling for any ‘easier’ answers. But then came back to you and really read what you wrote..and I went on to download winrar and then open itunes with it..and extract the apple application support..just like you said..and walah! it works fine now. Once again, thanks!
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I am glad this helped you out.
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thx, i solved problem, no error message anymore
used solution no1
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Thanks for your help.
I used the first method you suggested.
Using WinRAR, I extract all the files into a older and then ran the “AppleApplicationSupport Windows Windows Installer Package”. After that I tried to open iTunes. No longer did I get the AppleApplicationSupport.msi message, but I did get a message that the current iTunes needed an updated version of Quicktime. Because I had extracted all of the files there was a Quicktime right there in the folder ready to be installed. After I did that, everything worked fine.
The only reason I updated my iTunes at all was because it would no longer allow me to update my iPod until I did. This is a chore I always dread because it is always a pain in the @$$.
Thanks for making a little easier.
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Installing the Apple Application Support part of the product on affected machines will result in a working program.
-I don’t get this!
Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi
-I don’t understand how! Could you expand please?
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Installing the Apple Application Support part of the product on affected machines will result in a working program.
- If Apple Application Support is not insatlled with iTunes/QuickTime/Safari, the product will not launch. Upon launching, an error message will come up telling you that Apple Application Support is not installed.
Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi
- If you are getting the Apple Application Support error, you need to find a way to install it to return functionality to iTunes/QuickTime/Safari. The insatller for those programs have multiple installers inside of the program. If you use Winrar and open the installer, you will see the files.
You can call Apple Support and they can walk you through installing the program to get rid of the error message.
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Hey Folks,
Had the same issue. I uninstalled itunes turned off my Windows firewall (recommended only if you’re using a router with firewall) and reinstalled itunes and it works.
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If you follow this guidance, be sure to turn your firewall back on afterwards.
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Opening the temp folder and running the .msi files worked great! My problem was that I would get the error message whenever I tried to run Quicktime (I don’t have iTunes installed). Now I can use Quicktime no problem! I’m running Windows 7 x64 on a Sony VAIO laptop. Thanks! Woohoo!
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I just looked back at some older posts and thought I’d explain for people who don’t understand (I didn’t either, at first).
On a Windows 7 machine (and therefore, probably Vista, too):
Make sure in Windows Explorer you click “Organize” and the “Folder and Search Options” and the “View” tab and make sure you click the button allowing you to view hidden files, folders, etc.
Then you can open your main personal directory on the C: drive and open the “App Data” file folder (which is normally hidden). In App Data, open the Local folder and in that folder, open the Temp folder. Leave that open.
Now download the iTunes installer for your machine (32 or 64 depending on your computer). Double click the installation file (iTunesSetup.exe which will be in the folder to which to saved it) and click “Run.” Then click “Next,” accept the terms, then click “Next” again and don’t click anymore! Leave that window (that says “iTunes + QuickTime” at the top) open.
Look at the “temp” folder you opened previously. Now there should be a folder called IXPxxx.tmp (xxx is a random number). The MSI program will be located in that folder, as the author of this thread said before. Double click on the MSI file you need and it will install only that particular program (in the case of this thread, click “AppleApplicationSupport.msi”). The program you need will be installed. Then you can just click “Cancel” in the “iTunes + Quicktime” installer window that should still be open and magically, the IXPxxx.tmp file will disappear.
Then you can run QuickTime and/or iTunes with no problem.
Personally, I don’t want iTunes on my machine, though I do have an iPod touch. I do want QuickTime and be able to plug in and recognize my iPod Touch, so I ran “AppleApplicationSupport.msi,” “AppleMobileDeviceSupport.msi,” “and QuickTime.msi.” I also have “Bonjour” on my machine because I have an Airport Express for printing wirelessly.
Voila. All that you might need from Apple without having to put iTunes on your PC!
Scigirl22
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hi,
installing manually worked : you can open directly the “iTunesSetup.exe” with 7zip (freeware) “open archive” : and install everything
worked on Windows 7 Ultimate
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Well this method worked for me very well. Really thanks. Several times un-instal and install did not help as well including reboots.
There were several of the above mentioned file in the PC. Easier way to find the latest file was using Everything.
Just installed the latest version of this file and walla there it goes…
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Bonjour,
si çà peut aider certains, pour résoudre ce problème de Apple Application Support que j’ai aussi rencontré.
J’ai trouvé une solution simple.
J’ai donc installé la version 7.6.5 et à l’ouverture, message me disant que je devais d’abord installer Apple Application Support.
Grâce à ce forum pour le .msi, je suis allé sur Windows Explorer ou j’ai recherché cette fameuse extension .msi sur le disque C.
Dans Options avancées, j’ai coché :
- recherche dossiers sytèmes,
- recherche fichiers et dossiers cachés
- recherche sous-dossiers
2 lignes Apple Application Support sont apparues
J’ai double cliqué sur la 2è ligne au hasard (avait une extension en 1.1) et miracle j’ai vu apparaître : installation de Apple Application Support.
Ensuite, Quick Time a marché !!!!
Je ne sais pas si çà va marcher pour toutes les configurations, mais pour moi, çà a marché !
Bonne journée.
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i unstall apple applicaction ouick time now there is things want play, can you tell me how to install it back windowes vista
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You can get the program from here: http://www.apple.com/quicktime/
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Thank you for the additional steps. I am sure the instuctions will further help people on this problem.
(Merci pour les étapes supplémentaires. Je suis sûr que les instuctions continuera à aider les gens sur ce problème.)
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I recently installed itunes 9 and I have windows XP And now every time I try to open itunes I get an application support was not found error one, telling me to reinstall itunes, which I have. I’ve also tried to extract the application support using WinZip. I still get the same error.
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If applying the Apple Application Support MSI fails, I would back up your iTunes data (songs, etc), uninstall the program and reinstall the program. You can also open a case with Apple Support, they can walk you through the process.
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i tried a and b..neither would work..i did the steps but while its installing it said that it encountered a problem while installing..that there was an error of some sort..what should i do?thanks.
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I would call Apple support or go through their website for an Apple Expert contact: http://www.apple.com/support/expert/
Sounds like your installation is having more issues than Apple Application Support
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Jason – I’ve read quite a few of the posts regarding the problems with various users in downloading the upgraded Itunes version and error “Apple Application Support is required to run Itunes”….after spending 2 days on phone w/tech support @ Itunes, I’m still unable to get past the above error message. We’ve tried all the uninstall and installs, and cleanup but to no success.
Can you help??? Jan Green
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Luckily I havent faced this issue since I started to use iphone….
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What version of iTunes are you trying to install.
I haven’t blogged on Apple Application Support (AAS) for a while. There are multiple versions of AAS. Newer versions of iTunes require the newer version of AAS. If an old version of AAS is installed, you will still get the same error message. Check your add/remove programs (programs and features) in your control panel. Do you see Apple Application Support listed when you uninstall iTunes? How fluent are you with the windows registry?
Try this (**try at own risk, backup your iTunes media files**)
1) Uninstall iTunes
2) Uninstall QuickTime (if installed)
3) Uninstall Safari (if installed)
4) Look for the following after uninstalling and uninstall these programs:
- Apple Application Support
- Apple Mobile Device Support
- Apple Software Update
- Bonjour
5) Download the latest version of iTunes from Apple’s site. Do not use a previous download:
http://www.apple.com/itunes/download/
6) Install iTunes
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In most cases, you will not see this issue unless you deploy with silent switches.
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My itunes wont start…………..?
Ok, so i have an ipod nano 5th gen.I got it in January.
When i try to start itunes after i plug my ipod in the comp, a message box comes up and it says:”The itunes application could not be opened the required folder cannot be found.”
I tried to uninstall and reinstall but the old itunes wont uninstall another message box comes out and says: “could not access network location%APPDATA%\”
So i am really stumped it wont uninstall,start, or allow me to update to itunes9.
I also tried to delete anything associated with Apple. Everything was successfully deleted EXCEPT Quicktime. So now when i start the computer it tells me to uninstall itunes and reinstall, which is kinda out of the question since it wont let me. I think the reason Quicktime won’t uninstall is i tried to uninstall the apple things first and that one last . Do you know how to fix this? Plz help!
Thanks
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I have windows vista by the way
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This error is not related to Apple Application Support. Although, your installation does appear to be broken. I would contact Apple support:
http://www.apple.com/support/expert/itunes/?topic=Installing%20and%20Removing%20iTunes&subtopic=Installing%20iTunes
You will just need to enter the serial number of your iPod and they can assist you in fixing this problem.
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i did what jay said and it worked great.. just follow his directions and youll have the same great results… thanks jay!
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Thankyou thankyou thankyou!
After trying so many things i stumbled upon your abovementioned fix and now i have my music back.
For those about to rock (me), We (I) salute you!
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Add and Remove, find your apple application and repair. Worked for me.
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my quick time player can not play mtv video files
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ok.. here’s what i did.. I wanted to play a quicklime movie.. so I downloaded the Quicklime player.. when I installed.. it would not open as it complained.. No apple product support.. I found this blog.. i then went to my quicklime install program which i had just downloaded..and renamed it from .exe to .zip
I opened it in winzip and extracted the files. in there was the Apple Application support .msi just click on that.. it will install.. then just to be safe I reran the Quicktime.msi which did a repair of the previous install..
Bingo Bango Bongo and Shazzam.. all working.
hope this helps
This was for win xp Bariski awesome edition ( and it is)
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thank you so much, it really works!!!
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This issue has been driving me nuts for weeks… installing and uninstalling over and over… thanks to this, it works FINALLY! YEAH! thanks so much!
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I found a way around this problem. I went and had to reinstall Quicktime 6.4 installer and it took. Then I went back and re-installed itunes. It works fine. This is the only way around. I hope this works for the rest of you.
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On the apple application support. Just go and reinstall quicktime 6.4 installer. Then reinstall itunes. the 6.4 installer has the support you need for apple itunes. Works great and makes things alot better than trying to find a way around the application support. This is simple and easy. no more looking. Good luck
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tI extracted the AppleApplicationSupport.msi file with WinRAR as suggested, ran the program and finally got QT to work on my Win 7 64 system. Thanks for the info !!!
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The winrar work around worked for me. I was only installing Quicktime, however. I do not use iTunes so since it worked for me, maybe that’s the solution for others? Install Winrar, open the Quicktime installer with Winrar and find the Apple Application MSI file and extract it and run it.
Had to do something similar in my XP64 system. They don’t make it easy, do they?
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I can’t get any of this to work!!! When I try to install it (9.21), it says it’s successfully installed and then i get that apple application support error message…so I went and extracted the itunes setup file and clicked the appleapplicationsupport.msi and it all started to load until it got to the end where it wld freeze on registering product registration. After a couple of minutes an error message saying something like windows can’t install the assembly blah blah something like that! I’ve tryed everything! Uninstalling all apple components and also modifying my registry and deleting the temp folder, but nothing seems to work!
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Sarah,
I would contact Apple support for this issue. It sounds like your system is having some issues with Apple Application Support installation. They can walk you through troubleshooting the issue.
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Well its good to have this kind of recomendation asnd very good. Exelent
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This really works, but they forgot the the last 2 steps, which is very important for it to work.
Once you have the “AppleApplicationSupport.msi” file, you have double click on that file to run the program, and it will then actually install it. Then double click the “AppleSoftwareUpdate” file, and it will update any updates necessary. When I did this, it not only corrected the Quicktime start-up issue, but it also fixed problems I was having with Adobe After Effects (this also fixed the output template module” error, and “QT will be disabled” errors I was receiving).
See this link for the fix:
http://www.pixelcoma.com/blog/blog/2010/05/06/%E2%80%9Cplease-install-apple-application-support%E2%80%9D-fixed/#comment-10495
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Tankyou
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Rod’s post on Sept 17 is the one! After you get the .MSI file in your QuickTime folder, doubleclick on it– then click on “Repair”. The rest is a no-brainer.
Thanks, Rod!
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I Had The Same Problem. An Error when I tried to download A new version of iTunes. I was unable to access my previous iTunes. I tried help lines and your website, I got nowhere. I thought of checking out iTunes’s “OLD APPS”. I was able to download iTunes 7.6.1 and Quicktime. I was so happy to atleast be able to download that even if it’s not the newer version. I can’t access the iTunes store. But again I’m just happy to be able to arrange my music using iTunes.
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If the requirement fix here is to extract the AppleApplicationSupport.msi isnt it possible to create the file for download here to run it or install it or am I missing something? Once we have downloaded or extracted the file where do we upload it or will it be a program we can run? I guess I’m a little caught off guard by this error I am also seeing.
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Yes, you could do that for your network. Vendors, such as Shavlik, are forbidden to rehost “patches” from vendors. You can extract the file and host it on your own internal IIS site or UNC share. For home users, it will still be a manual process.
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Actually you will likely need to run all the .msi files in the package separately after extracting. You may also have to download the latest version of Quicktime and also install separately. That’s what I did and now itunes works fine and am able to synch ipod as well.
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If you uninstall itunes then reinstall will all your music and apps be deleted??
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Please sirs,
whenever I turn on my desktop, a message comes to me like this . Apple application support is not found. Instalit first and then, reinstal I tune
What should I do?
Thanks a lot
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Try a full uninstall of any and all Apple product (QuickTime, iTunes, Safari) and try reinstalling. If that doesn’t work, I would give Apple support a call.
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Quoted from the above article:
“a) Run a compression program such as WinRAR against the installer, extract AppleApplicationSupport.msi”
This worked beautifully..Thank You
Tom
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Glad to hear this worked Tom. Stay tuned, we are working at a simpler fix for everyone soon in our product.
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Hi, when I’m launching iTunes it says my computer misses some dll files, do you know how can I solve it? Thanks!
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Look I really appreciate it! I was having so much trouble, missing an appleversions.dll, after extracting the msi from the setup I was fine! Thanks!
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I’ve tried uninstalling all Apple apps a few times and reinstalling… I get the following Apple Application Support Error:
“An error occurred during the installation of assembly ‘Microsoft.VC80.CRT,version=”8.0.50727.4053″,type=”win32″,publicKeyToken=”1fc8b3b9a1e18e3b”,process orArchitecture=”x86″.
Can you help me?
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For that type of error, I would contact Apple support. They can walk you through this: http://www.apple.com/support/itunes/
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I have the exact same problem as Alyssa.. Have been trying to solve it for at least 7 months. No luck. All the recommended fixes do not work. It installs itunes but the App Support will not install at all. Admin or not. Very, very annoying.
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WinRAR method worked for me!
- thanks so much…
Windows 7, 64-bit
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Unzipping worked; why wouldn’t Apple give you this quick tip for Quicktime on their downloads page? Thanks!
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quick time fix thank you
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Grandma here. Made a video on my Panasonic Lumix digital camera. Plays back w/no problems. Downloaded to my PC. Cannot play…get the error message “Please install Apple Application Support.” I have read all your posts but don’t speak the language. Can you provide a step by step fix for this problem? Thanks for any and all help.
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This actually worked for me but not before I uninstalled everything Apple. Then I downloaded the quicktime and Itunes combo, and went inside the zip file with 7-zip and click on all the .MSI files, I got a repair or unistall option and I clicked on repair, and I have not had a problem since.
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Thanks, worked fine for me!
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Extraction of file worked, thanks!
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I uninstalled both Quicktime and itunes and then extracted the itunessetup files with winrar and it fixed the issue on Windows 7 !
Thanks !
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i tried the winrar method and doesnt seem to work. i uninstalled the apple application, and now i cant open itunes i have alot of music and dont want to reinstall. Is there anything else i can do to get it to work
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I would suggest calling Apple support: http://www.apple.com/support/expert .
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hello, im having a load off problems with my laptop, i used to have itunes but my dad wiped out my laptop and upgraded it and ever since he did that i have been un able to download itune , for the past 5months now i have been with out updates and new songs for my ipod due to having no itune, when i try to download itunes it says i need to fix it or something,it mentions ‘AppleApplicationSupport.msi’ thats why imasking for your help, ino you have a little paragrapgh telling people what to do and how to solve this problem but im only 15 and i dont understand any off it so write back to me and explain it more better , thanks.
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thank you jason,it works fine….
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I would suggest calling Apple support: http://www.apple.com/support/expert
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Thanks so much!!! I was pulling my hair out in frustration, but thanks to you I now have a working quicktime
. I went with option a) and it worked first time. After I extracted the application support, I just had to move it into the folder which I had installed quicktime into 
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great!! I couldn’t imagine that this winrar is a fantastic tool to solve this problem!! Amazing! I appreciate your help.
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Here’s how to fix it.
Uninstall Itunes and Quicktime
Download a program called Windows Install Clean Up
Open it, and remove all applications that are related to Apple.
Reinstall Itunes.
Voila!
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Well I have found a way to be able to install itunes when encountering the appleapplicationsupport errors. What I did was completely uninstall everything from the add/remove programs. The aas and asu programs could not be removed from the add/remove programs, so I went to C:/programs/common files/ and deleted the apple folder. After that I went to run: regedit and had to manually remove any traces of apple I found. These were all in the same folder. Go to HKEY_LOCAL_MACHINE, then SOFTWARE, then MICROSOFT, then WINDOWS, then CURRENT VERSION, then UNINSTALL. There you will have to sift through all of the random named folders until you start seeing anything that has to do with apple. Just press the delete button and you’re good to go. You should locate at least two files, i found three. Once deleted reinstall itunes and you should not have the error messages appear anymore. Looks a lot more complicated than it actually is. Im glad I found out how to do this, and I hope you all can benefit from this info
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Also you dont have to find all of your music again, it will all appear in Itunes, probably with even more music than you had before. The above method is fullproof and will work everytime if you manage to delete the right files.
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Jason, I cannot thank you enough for offering this fix (which meant to download WinRAR, but heck). I had removed QuickTime from my computer, and apparently Apple Application Support along with it (only to install a QuickTime Alternative which turned out to be – not good). So I wanted to re-install QuickTime and ran into the “Apple Application Support” error.
One thing bugs me really. How on Earth can a company like Apple offer an installation routine that apparently has everything present but not (a) see that components are missing, (b) offer to install the missing components, or at least (c) offer some support file explaining how to manually do this?
(Next time one of the Apple fanbois tells me something about how easy and coooool Apple is, they’ll get quite some comment from me.)
Anyway, thanks again!
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Ive tried all this but still no luck. :/
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This information is way to vauge. I’m sure it is helpful, yet i have no idea what you want me to do exactly. please share the step by step instructions as if you were talking to some one who doesnt even know what a computer is. (basicly me lol)
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I was having that Apple Application Support Error(windows error 2) when trying to run itunes. I removed all of that apple apps, just like Mike did, instal and – poff! everthing is working just fine. Thanks a lot!
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Tim,
I would contact Apple support to assist on fixing the issue. They will walk you through step by step.
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Andrew,
Apple support will be able to troubleshoot the issue even further. This could be a larger problem.
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Had the same error with Quicktime. I simply downloaded the latest QuickTimeInstaller (7.71.80.42) and double-clicked to install. This fixed the Application Support Error on both, Windows XP 32bit and Windows 7 – 64bit.
Apple may have finally produced a version of the installer that actually works.
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Let’s hope they have finally fixed the issue going forward. This issue has been around for way too long for the vendor to not have a solution other than uninstall/reinstall.
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Thanks. The uninstall/reinstall worked so I didn’t have to use the AAS.msi, but it’s a trick worth knowing.
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thank you so much this worked perfectly for me
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Fixed my latest install of QT via method A. Thank you very much!
P.S. Only downloaded it last night, so I don’t think Apple have fixed it yet.
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Uninstalled every apple product on my computer, installed WinRAR, reinstalled ITunes, but now I’m not sure where to click the Exe icon thing. In the downloads or in the programs or after you installed it or.. please help me. Trying to get my ITunes fixed before I Deploy and I got less then a month left.
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Yipee, it worked for me. Don’t believe its almost 2 year old post and Apple hasn’t addressed this yet on iPhone4S with itunes 10. Its a shame.
Thanks a bunch, Jason. Now I could sync my iPhone after 2 weeks of struggle.
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Leslie,
It appears your installation is not fully complete. I would contact Apple support (http://www.apple.com/support/itunes/contact/). I am sure they will be happy to assist.
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